Field Service Technician

Bankpak has supplied financial institutions with premium, financial and security products for over 40 years. Bankpak is focused on an excellent customer experience by providing exceptional service and technical ability. Our technicians are the face of Bankpak and will be tasked with maintaining a high level of quality, excellence, and professional appearance throughout their duties in the field. Service Technicians are responsible for a variety of tasks with their main function residing around on-site maintenance, tech support, and customer training of ATMs, TCRs, Alarm Systems, CCTV systems, and banking equipment.

Job Description

  • Service and Install Alarm, Access Control, and CCTV Systems
  • Gathering equipment, parts, and supplies for maintenance or installation activities.
  • Maintaining proper parts inventory levels in vehicle for service calls.
  • Properly transferring parts between inventories and warehouses.
  • Diagnose & repair equipment malfunctions.
  • Provide phone tech support when available.
  • Make calls to customer prior to service calls to try and alleviate issues over the phone.
  • Report accurate records of hours and materials used via our Remote Tech phone app.
  • Maintain and repair all equipment systems per OEM standards or industry accepted substitutes.
  • Work with clients when onsite to ensure their satisfaction with the outcome of your repairs/maintenance activities.
  • Plan ahead to minimize time onsite and prevent multiple trips.
  • Act in a leadership capacity when onsite with newer or less experienced employees.
  • Train customers to utilize any newly installed equipment when needed.
  • Keep Service Dispatch Operator informed of any changes in plans or issues that arise during installations.
  • Work closely with Service Dispatch Operator to coordinate service calls.
  • Perform additional functions incidental to service technician activities.

Physical Requirements

A Service Technician position will lead them to participate in some tasks traditionally associated with physical labor including:

  • Standing, crouching, or kneeling for extended period of time
  • Climbing and working on ladders
  • Lifting heavy objects (over 50 lbs.)
  • Various Physical Tasks

Qualifications and Skills

  • Education: High School Diploma, GED, or other equivalent
  • Previous Alarm, Access Control, CCTV or Banking Equipment experience preferred
  • Good interpersonal and communication skills
  • Proven record of punctuality
  • Intermediate electrical & mechanical skills
  • Team-oriented attitude
  • Systems-oriented thinker
  • Networking & software background is a plus

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan (company matching available)
  • Paid time off
  • Professional Development Assistance
  • Company Vehicle
  • 401(k)
  • 401(k) matching

Job Type

  • Full Time

Schedule

  • 8 hour shift
  • Monday to Friday

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