Field Service Technician

Bankpak supplies premium, financial and security products and we are focused on providing an excellent customer experience with exceptional service. We are looking for a Full-Time Technician with excellent customer service, communication, and time management skills with a professional and energetic attitude.  Our technicians are the face of Bankpak and will be tasked with maintaining a high level of quality, excellence, and professional appearance throughout their duties in the field.

What You’ll Do:

You will be responsible for a variety of tasks providing on-site maintenance, tech support, and customer training of ATMs, TCRs, Alarm Systems, CCTV systems, and banking equipment.

  • Service and Install Bankpak equipment
  • Diagnose & repair equipment malfunctions.
  • Responding to service calls and customer training
  • Gathering equipment, parts, and supplies for maintenance or installation activities.
  • Maintaining proper parts inventory levels in vehicle for service calls.
  • Provide phone tech support when available.
  • Make calls to customer prior to service calls to try and alleviate issues over the phone.
  • Report accurate records of hours and materials used via our technician phone app.
  • Maintain and repair all equipment systems per OEM standards or industry accepted substitutes.
  • Work with clients when onsite to ensure their satisfaction with the outcome of your repairs/maintenance activities.
  • Plan ahead to minimize time onsite and prevent multiple trips.
  • Act in a leadership capacity when onsite with newer or less experienced employees.
  • Train customers to utilize any newly installed equipment when needed.
  • Keep Service Dispatch Operator informed of any changes in plans or issues that arise.
  • Work closely with Service Dispatch Operator to coordinate service calls.
  • Perform additional functions incidental to service technician activities.

Physical Requirements

A Service Technician position will lead them to participate in some tasks traditionally associated with physical labor including:

  • Standing, crouching, or kneeling for extended period of time
  • Climbing and working on ladders
  • Lifting heavy objects (over 50 lbs.)
  • Various Physical Tasks

Qualifications and Skills

  • Education: High School Diploma, GED, or other equivalent
  • Previous Alarm, Access Control, CCTV or Banking Equipment experience preferred
  • Good interpersonal and communication skills
  • Proven record of punctuality
  • Intermediate electrical & mechanical skills
  • Team-oriented attitude
  • Systems-oriented thinker
  • Networking & software background is a plus

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan (company matching available)
  • Paid time off
  • Professional Development Assistance
  • Company Vehicle
  • 401(k)
  • 401(k) matching

Job Type

  • Full Time

Schedule

  • 8 hour shift
  • Monday to Friday

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