The Interactive Teller Machine (ITM) is a branch in a box and can handle 90% of traditional teller transactions right from the customer’s fingertips. ITMs increase efficiency while reducing operating costs by 85% per transaction. Users can deposit cash and checks, make loan payments, speak to a live teller and user standard ATM features with ease.
Why ITMs?
Things to Know Before Buying
Before you get ready to make a purchase decision on a fleet of ITMs, there are some important factors to consider:
Budget
New ITM units can require a significant upfront capital investment and you may need to purchase multiple units in order to truly see the benefits of scale. You will also need to factor in infrastructure costs beyond the equipment purchases such as, network upgrades to provide necessary bandwidth for high-resolution video integration, as well as setting up a call center to provide remote teller assistance.
Is your core ready?
The core provider can be the greatest limiting factor in implementing your ITM program. If you’re discussing your contract with your core provider for the next 3 to 5 years, it is important to make sure that Interactive Teller Machines are on their roadmap.
Timeline
How quickly do we plan to implement these machines? Are we looking to implement them in a 6-month period, or would it be wiser to phase them out over 2-3 years? Are we planning to do a phased or direct implementation plan?
Deployment Plan
Do you plan to put ITMs at all of your branches or only at your highest volume transactional branches?
It also may be wise to consider only converting a number of ATMs to ITMs, rather than an entire fleet. This allows you to cut costs upfront, and gauge the level of customer activity for ITMs versus a traditional ATM transaction.
Operations
Ask yourself the question, “What is the best way to expand customer service that is sustainable for our financial institution?”. Interactive Teller Machines give you the opportunity to either offer extended branch hours or offer 24/7 self-service ITM. If you plan to offer a 24/7 ITM interface, you may need to consider launching a call center, if you haven’t already.
8300I
Introducing the cutting-edge 8300 series ITM, revolutionizing branch transaction automation. This advanced technology empowers customers to personalize their interactions with your financial institution. With Hyosung’s state-of-the-art core integration solutions, the 8300 series offers a wide range of transactions, allowing customers to choose between autonomous transactions or on-demand video assistance. By doing so, it elevates the traditional ATM experience, providing a more comprehensive and enhanced banking experience.
8300D
Introducing the 8300 series of the Next Generation Recycling Interactive Machine. This advanced machine combines cutting-edge interactive features with cash recycling capabilities. With the 8300 series, your financial institution can provide customers with the freedom to choose their preferred mode of interaction. By leveraging Hyosung’s industry-leading core integration solutions, this series offers a wide range of transactions that greatly enhance the traditional ATM experience. Customers can now enjoy seamless transactions either independently or with on-demand video assistance.
8300T
The Next Generation Recycling Interactive Machine, the 8300 series offers powerful interactive functionality paired with cash recycling capabilities. The 8300 series enables customers to choose how they want to interact with your financial institution. A robust set of transactions greatly improves the limited traditional ATM experience through Hyosung’s industry-leading core integration solutions, either autonomously or with on-demand video assistance.
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