Technical Support Specialist

Bankpak supplies premium, financial and security products and we are focused on providing an excellent customer experience with exceptional service. We are looking for a Full-Time Help Desk Technician with excellent customer service, communication, and time management skills with a professional and energetic attitude.

What you’ll do

Be responsible for the configuration, implementation and support of the various Bankpak offered technology solutions. Must be able to work in a fast-paced, customer-focused, and highly-motivated environment.

  • Monitor Project Management Dashboards and Ticketing systems
  • Respond immediately to customer issues and provide technical support
  • Become an expert on Bankpak software solutions
  • Troubleshoot issues remotely with minimal assistance
  • Diagnose & repair equipment malfunctions.
  • Provide phone tech support when available.
  • Monitor various IT issues that arise with networked security equipment
  • Operate diagnostics software to troubleshoot issues

What we need

  • Education: High School Diploma, GED, or other equivalent
  • Previous Alarm, Access Control, CCTV or Banking Equipment experience preferred
  • Good interpersonal and communication skills
  • Proven record of punctuality
  • Team-oriented attitude
  • Systems-oriented thinker
  • Networking & software background

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan (company matching available)
  • Paid time off
  • Professional Development Assistance
  • Company Vehicle
  • 401(k)
  • 401(k) matching

Job Type

  • Full Time

Schedule

  • 8 hour shift
  • Monday to Friday

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